Exceptional Service and Teamwork
Being voted Houston’s Best Dentist multiple times doesn’t come from being average. It comes from a combination of listening to our patients, performing high-quality dental treatments and standing behind our work. Our standards are high, but so are our customers’ – and our goal is show them we care about their oral health by helping them achieve the smile they want.
Below is a list of our core values:
Strive to be the Best You Can
Our dental office contains the latest dental equipment and is constantly being upgraded so we can provide our patients with the most precise and accurate dental treatments possible. But our equipment isn’t the only thing that’s up-to-date. We value education highly and encourage our professional team to continue learning about the areas of dentistry they love so they can be the best they can be in their area. We believe if you’re passionate about your work, it will show – and if you’re happy, we’re happy.
Teamwork Enables Excellence
Nobody can do everything, which is why at Midtown Dentistry we work as a team — and everyone on our team is an equal player. Our mission of providing our patients with great oral health while experiencing exceptional customer service takes a dedicated unit that begins with the person who answers the phone, to the dental team, to the person who schedules the patient’s next appointment. On our own, we might do good work, but as a team, we can do incredible work that our patients will thank us for.
We don’t like to be tricked and neither do our customers. This is why at Midtown Dentistry we take the time to explain everything to our patients in advance. This way there are no surprises in the pricing, the treatments or in the results. We show them their options and educate them in the pros and cons of various treatments so they can make the right decision for their lifestyle.
We’ll even encourage second opinions because we want our patients to be happy with their decision and not feel pressured into accepting our treatment option if they are unsure. In the end, we believe that being honest and transparent will beat all the gimmicks out there.
No Judgment Please
Not everyone is dedicated when it comes to taking care of his or her teeth. Whether a customer has regular visits or hasn’t seen a dentist in a decade, it doesn’t matter. What does matter is that they are seeing us now. At Midtown Dentistry, we treat every person as if they are our only patient and provide them with the best care we can. We take the time to listen to their issues and try to give them the best possible treatment solutions that match their budget, time and situation.
Stay Focused on a Healthy Smile
We know patients have issues and complicated lives. This is one of the reasons why we accept early and late appointments. We work around our patients’ schedule issues. We find ways to help them budget their dental treatments. We work with patients who have insurance…and those who don’t. Whatever the issue, we work around the problem to help our patients get the dental treatment they need – because for us, it’s not about accepting only the “easy and convenient” patients. It’s about happy patients and healthy smiles.
Nothing makes us happier than working on a mouth that has a unique problem. With a diverse team consisting of cosmetic dentists, a prosthodontist and maxillofacial specialist, and other experts, there is nothing we can’t do together. We love seeing the satisfied smiles of patients who never thought they would smile again. We don’t just accept challenges; we embrace them.